Terms & Conditions

Last updated: August 19, 2026

1. Introduction

The HOLASIM service is operated by Phonerental Inc., a corporation organized under the laws of the State of California, United States of America, with its address at 4130 Haines St., Suite 4A, San Diego, CA 92109, United States of America (“HOLASIM”, “we”). HOLASIM markets prepaid mobile data connectivity for travelers through eSIMs and physical SIM cards via the holasim.com website and its official sales channels (the “Site”).

These Terms and Conditions (the “Terms”) govern the purchase and use of HOLASIM eSIMs and physical SIM cards, associated data plans and top-ups (the “Plans”), and the Site (collectively, the “Service”) by any person who purchases or uses them (the “User”).

By purchasing any HOLASIM product or using the Service, the User acknowledges having read, understood and accepted these Terms, together with the Privacy and Cookies Policy and the Refund Policy published on the Site, which supplement them. If the User does not agree with these Terms, the User must not purchase or use the Service.

Certain products, memberships, promotions or additional services may have specific terms, published on the Site or disclosed at the time of purchase. Those terms supplement these Terms and, with respect to that product or service, prevail in the event of a conflict.

2. Registration and account

To purchase or use the Service, the User may be required to create an account or provide contact information. The User warrants that the information provided is accurate and agrees to keep it up to date. The User is responsible for the confidentiality of the User’s credentials and for activity carried out through the User’s account.

The registered email address is the channel through which the eSIM and Service communications are delivered. The User must be at least 18 years old and have legal capacity to enter into a contract.

3. Purchase, delivery and activation

HOLASIM sales are made online through the Site or through authorized sales channels and business partners. HOLASIM may limit the availability of certain products or Plans depending on the destination, country of purchase or applicable regulatory restrictions.

• eSIM: delivery is digital. After payment confirmation, the QR code or installation details are sent to the registered email address and made available in the customer portal on the Site. The eSIM is deemed delivered when the QR code or installation details have been made available to the User through the indicated means, without prejudice to any rights that may apply in the event of technical errors in generation or delivery.
• Physical SIM: delivery is made by pickup at the indicated locations or by shipment, depending on the methods, timeframes and conditions disclosed during the purchase process.

Use of the Service requires an unlocked device (not locked by a mobile operator) that is compatible with the selected format (the “Device”). It is the User’s responsibility to verify the compatibility and unlocked status of the Device before purchase; HOLASIM publishes compatibility information on the Site for reference. Installing the eSIM requires a stable internet connection and must be carried out in accordance with the guides provided by HOLASIM.

When a purchase is made through an authorized third party, the transaction may also be governed by that third party’s own terms and by the rules of each promotion. Complimentary products provided by partners do not give rise to a right to a cash refund.

4. Term and termination

Each Plan has the data allowance, coverage and validity period disclosed before purchase. The time at which the validity period begins (for example, upon purchase or upon activation of the eSIM) is specified in the terms of the applicable Plan.

The Plan ends automatically when the included data is exhausted or when its validity period expires, whichever occurs first. Unused data at the end of the Plan does not roll over, is not transferable and is not refundable, except as provided in sections 9 and 10 or under applicable mandatory law.

After a Plan ends, the eSIM may remain installed on the Device. Its reuse with new Plans or top-ups depends on the product, as disclosed on the Site or at the time of purchase.

HOLASIM may suspend or terminate the User’s Service in the event of a material breach of these Terms, in accordance with section 7. Provisions that by their nature should survive termination (including, among others, warranties, limitation of liability, indemnification and governing law) survive termination.

5. Warranty

HOLASIM provides the Service with reasonable care and skill consistent with industry standards. To the fullest extent permitted by law, no other warranties, express or implied, are provided, including warranties of merchantability or fitness for a particular purpose.

The foregoing does not affect any warranties or rights granted to the User under the consumer protection laws of the User’s country of residence, which remain fully in force.

HOLASIM may discontinue products or Plans prospectively. Purchases already made will be provided under their original terms or, if that becomes impossible, compensated or refunded.

6. Service availability

HOLASIM provides connectivity over the networks of third-party mobile operators at each destination. Available coverage, speed and technology (3G/4G/5G) depend on the local operator, geographic area, network congestion, weather conditions and other factors beyond HOLASIM’s control.

HOLASIM takes commercially reasonable measures to maintain the availability of the Service, but does not guarantee uninterrupted or error-free service or any specific minimum speed. Scheduled maintenance and incidents affecting local operators may temporarily affect the Service.

Plans marketed as unlimited are subject to a fair use policy: in the event of excessive or abusive use, the operator or HOLASIM may temporarily reduce speed or apply the limits disclosed in the Plan terms. The specific features of each Plan (for example, data sharing through hotspot) are those disclosed at the time of purchase.

Unless otherwise stated in the Plan, the Service is data-only and does not include traditional voice service or SMS, and it does not allow calls to emergency numbers. The User must maintain an alternative means of emergency communication.

7. User obligations

The Service is marketed for the User’s personal use and for lawful purposes. The User agrees to use the Service in accordance with these Terms and the laws of the countries in which it is used. Without limitation, the following are prohibited:

• Using the Service for fraudulent or unlawful activities, or for activities that damage or interfere with telecommunications networks or third-party systems.
• Reselling, renting or otherwise commercializing the Service, in whole or in part, without HOLASIM’s written authorization.
• Using the eSIM or physical SIM in traffic termination equipment (SIM boxes, GSM gateways) or for unauthorized bulk traffic or machine-to-machine traffic.
• Creating false registrations, impersonating others or abusing promotions, discount codes or referral programs.
• Infringing the intellectual property rights of HOLASIM or third parties.

In the event of a serious breach, HOLASIM may suspend or terminate the User’s Service, with prior notice where possible, without prejudice to accrued charges and any legal remedies that may apply.

8. Payment terms

The Service is prepaid. Prices are displayed in the currency indicated during the purchase process. The amount shown when the purchase is confirmed is the total price payable to HOLASIM, including taxes applicable according to the jurisdiction of sale, unless otherwise indicated. Charges, withholdings or taxes imposed by banks, card issuers or tax authorities on the User’s payment method are outside HOLASIM’s control and are not refundable by HOLASIM.

Payments are processed through authorized payment providers using the payment methods made available at checkout. The use of each payment method is also governed by the terms of the corresponding provider. HOLASIM does not store full payment card details.

HOLASIM performs proportionate anti-fraud checks and may reject or cancel orders where there is a reasonable suspicion of fraud or unauthorized use, in which case the full amount will be refunded through the same payment method.

9. Consumer right of withdrawal

Nothing in these Terms limits any non-waivable rights granted to the User under the consumer protection laws of the User’s country of residence, including, where applicable, the right to withdraw from or revoke a purchase within the periods and subject to the conditions established by those laws, without having to state a reason and at no cost.

This right may be exercised by sending a clear communication through the support channels indicated in section 19 or through the mechanisms made available on the Site.

If the User requested the immediate commencement of the Service and consumed data before exercising the right of withdrawal, HOLASIM may deduct from the refund the proportionate value of the Service actually provided, to the extent permitted by applicable law.

10. Refund Policy

In addition to the legal rights referred to in section 9, refunds are governed by the Refund Policy published on the Site, which supplements these Terms and sets out the conditions applicable to each case. Its general principles are as follows:

• Withdrawal, incorrect destination, duplicate purchase or technical delivery error: a full refund is available provided that the eSIM has not been installed, activated or used, the product was purchased directly from HOLASIM, and the request is made within 6 (six) months of purchase.
• Incompatible or locked Device: a full refund is available if the QR code has not been scanned, the eSIM has not been installed or used, the User provides evidence of the issue, and the request is made within the indicated period.
• Connectivity issues: in the event of failures attributable to HOLASIM or the local operator at the destination, a full or partial refund may be available depending on the data consumed, provided that the User contacts support during the trip. Claims reported after the trip may be evaluated based on the technical evidence available, as HOLASIM may not be in a position to technically validate connectivity issues once the trip has ended.
• Installed, activated or consumed Plans: these are not refundable on the basis of withdrawal.
• Physical SIM: equivalent conditions apply to the value of the product, excluding shipping costs; where the issue concerns delivery or logistics, the refund also includes shipping. Return of the SIM card may be required.
• Purchases through third parties: requests must be handled with the third-party seller in accordance with its terms, without prejudice to the consumer’s legal rights against HOLASIM.

Requests are initiated through the support channels indicated in section 19 and must include the required information or evidence. HOLASIM evaluates each case and confirms the outcome in writing (full refund, partial refund or not eligible). Refunds are credited through the same payment method used for the purchase, and posting times depend on the payment processor and the issuing institution.

11. Intellectual property

HOLASIM trademarks, the Site, software, designs, text, databases and other content forming part of the Service are owned by Phonerental Inc. or its licensors and are protected by applicable intellectual property laws.

The User receives a limited, personal, non-exclusive and non-transferable license to use the Service in accordance with these Terms. Any reproduction, distribution, modification or commercial exploitation without HOLASIM’s prior written authorization is prohibited.

12. Data protection

HOLASIM processes the User’s personal data to provide and improve the Service, manage payments and support, prevent fraud and comply with legal obligations, in accordance with its Privacy and Cookies Policy. The User may exercise the rights granted under the data protection laws applicable according to the User’s residence through the channels indicated in that policy.

13. Indemnification

The User shall indemnify and hold harmless HOLASIM, its affiliated companies, directors, employees and agents from and against third-party claims, damages and reasonable costs (including legal fees) arising from a material breach of these Terms by the User or from unlawful use of the Service.

14. Limitation of liability

To the fullest extent permitted by applicable law, HOLASIM is not liable for indirect damages, lost profits, lost opportunities, loss of data or business interruption arising from the use of or inability to use the Service.

HOLASIM is also not liable for: (a) incompatibility or locking of the Device not attributable to HOLASIM; (b) incorrect configuration of the Device contrary to the guides provided; (c) loss, theft or damage of the Device; (d) decisions, restrictions or failures of local network operators; and (e) delays or interruptions directly caused by force majeure events or other events beyond HOLASIM’s reasonable control, without prejudice to the User’s rights in relation to services that ultimately cannot be supplied and to applicable mandatory laws.

HOLASIM’s total aggregate liability to the User will not exceed the greater of the following amounts: the amounts paid by the User to HOLASIM during the 12 (twelve) months preceding the event giving rise to the claim, or USD 100 (one hundred United States dollars).

These limitations do not apply in cases of willful misconduct, fraud or gross negligence by HOLASIM, personal injury resulting from its negligence, or to the extent that applicable law — including the consumer protection laws of the User’s country of residence — does not permit such liability to be limited or excluded.

15. Governing law and compliance

These Terms are governed by the laws of the State of California, United States of America, without prejudice to its conflict-of-laws rules. Any dispute will be subject to the non-exclusive jurisdiction of the state and federal courts located in the State of California.

The foregoing does not deprive a consumer User of the protection of the mandatory laws of the User’s country of habitual residence or of the right to bring a claim before the courts or consumer protection authorities of that country.

The Service is not intended to be used where its marketing or use is prohibited. The User is responsible for complying with any applicable local laws.

16. Amendments to these Terms

HOLASIM may update these Terms. The current version is published on the Site together with its update date.

Material changes that adversely affect the User will be notified at least 30 (thirty) days in advance by email or through the Site. The User may cancel the Service before those changes take effect. Continued use of the Service after that time constitutes acceptance. Changes that are favorable to the User, administrative changes and changes required by law may take effect immediately.

Amendments do not affect prepaid Plans already purchased, which remain governed by the conditions disclosed at the time of purchase.

17. Third-party services and links

The Site may include links, offers or benefits from independent third parties (for example, travel services, insurance or benefit programs). Those services are provided directly by the third parties under their own terms and privacy policies. HOLASIM may receive commissions for those referrals at no additional cost to the User.

HOLASIM acts solely as a referral source: it does not control or guarantee the availability, quality, prices or cancellation policies of third-party services and assumes no liability for them. Any dispute must be resolved directly between the User and the third party in accordance with the third party’s terms.

18. General provisions

These Terms, together with the Privacy and Cookies Policy, the Refund Policy and any specific terms disclosed with each purchase, constitute the entire agreement between HOLASIM and the User with respect to the Service.

HOLASIM may assign or transfer its rights and obligations under these Terms to companies within its group or in connection with a corporate reorganization, merger or sale of assets, provided that doing so does not reduce the User’s rights. The User may not assign the User’s contractual position without HOLASIM’s prior written consent.

If any provision is held to be invalid or unenforceable, it will be adjusted to the minimum extent necessary to make it valid, and the remaining provisions will remain in full force and effect. HOLASIM’s failure to exercise any right does not constitute a waiver of that right.

These Terms are drafted in Spanish and are also published in English and Portuguese. In the event of any discrepancy between versions, the Spanish version prevails.

19. Contact

Phonerental Inc. — HOLASIM brand

• Legal address: 4130 Haines St., Suite 4A, San Diego, CA 92109, United States of America.
• Customer support: chat at holasim.com, WhatsApp +1 (786) 809-2010 and email [email protected].
• Legal inquiries: [email protected].